Shipping policy

1. Order processing

Orders are processed within 1 to 3 business days of payment clearing. Business days are Monday to Friday, excluding public holidays. Nothing is dispatched on weekends or public holidays.

2. Delivery time

Once dispatched, allow 7 to 10 business days for delivery. This is the estimate shown at checkout.

Delivery can take longer during peak periods (Christmas, Black Friday) or where postal or customs delays occur outside our control. A tracking number is emailed to you automatically as soon as your order ships.

3. Where we ship and what it costs

Shipping is free on every order, to every country we serve. There is no minimum spend.

Destination	Cost	Delivery
Australia	Free	7–10 business days
United Kingdom	Free	7–10 business days
United States	Free	7–10 business days

We do not currently ship anywhere else. If your country is not listed, contact us before ordering and we will tell you whether we can help.

4. Where the goods ship from

Orders are dispatched from our warehouse in Bangkok, Thailand. This is why delivery takes 7 to 10 business days rather than the two or three you would expect from a domestic warehouse. We prefer to tell you plainly rather than quote a time we cannot meet.

5. Customs, duties and taxes

Prices are shown in Australian dollars. Depending on where you live and the value of your order, your country may charge import duties, VAT or GST on delivery. Those charges are set by your government, are not included in the price you pay us, and are your responsibility as the importer. Your carrier will contact you if anything is owed.

6. Tracking your order

A tracking link is included in the dispatch email. If you have not received it within three business days of ordering, email contact@flashmarques.com with your order number.

7. Lost or undelivered parcels

If your parcel has not arrived 20 business days after dispatch, email contact@flashmarques.com. We will open an enquiry with the carrier and resolve it with a replacement or a refund.