Terms of service
1. Who you are buying from
Trading name: Flashmarques · Operated by DigiScale — Mathieu Azam (sole trader) · SIRET 941 901 308 00010 · Registered address: Chemin de Puech Redon, 81000 Albi, France · Warehouse: Bangkok, Thailand · contact@flashmarques.com
2. Scope
These terms govern every order placed through this store. Placing an order means you accept them. We may update them at any time; the version in force is the one published when you order.
3. Products
We describe every product as accurately as we can, including its limits — weather rating, the door sizes it fits, whether a separate gateway is needed. Photographs are illustrative. Where a manufacturer specification and our description disagree, contact us before ordering.
Our smart locks are not certified for fire doors or required exit doors. Do not fit them to either.
4. Prices and taxes
All prices are shown in Australian dollars (AUD), whichever country you order from. Shipping is free to all countries we serve. Import duties, VAT or GST may be charged by your own country on delivery and are your responsibility as importer — see our Shipping policy.
5. Placing an order
Your order is confirmed when we send the confirmation email. We may decline or cancel an order where stock is unavailable, payment fails, or we have reason to believe the order is fraudulent. A cancelled paid order is refunded in full.
6. Payment
Payment is taken in full at checkout through the methods shown there. We never see or store your card details.
7. Delivery
See our Shipping policy: 1 to 3 business days processing, then 7 to 10 business days in transit, dispatched from Thailand. Risk passes to you on delivery.
8. Cancellation, returns and refunds
See our Refund policy. We offer 14 days for change of mind in every country we serve. If you are in the United Kingdom you also have a statutory 14-day right to cancel, which that policy sets out.
9. Guarantees and warranty
We provide a 12-month warranty from delivery on every lock. It is in addition to your statutory rights, never instead of them.
- UK customers — your rights under the Consumer Rights Act 2015 apply.
- Australian customers — our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to repair or replacement if the goods fail to be of acceptable quality without that failure being major.
10. Liability
Nothing in these terms excludes, restricts or modifies any right or remedy you have under mandatory consumer law in your country. Where we are permitted to limit liability, we limit it to resupplying the goods or paying the cost of resupply. We are not liable for loss caused by incorrect installation, use outside the published specifications, or fitting a lock to a door it was not sold for.
11. Customer service
contact@flashmarques.com — one business day, Monday to Friday.
12. Personal data
See our Privacy policy.
13. Disputes
Email us first — most things are resolved that way. If you are not satisfied:
- UK customers may contact Citizens Advice.
- Australian customers may contact their state or territory consumer protection agency, or the ACCC at accc.gov.au.
14. Governing law
These terms are governed by French law, because the seller is established in France. This does not deprive you of the protection of the mandatory consumer laws of the country where you live.